When our reservationists receive a call from your client, our system automatically generates your company's profile and information and we answer using your company name. Depending upon your individual account set up, we can log onto your cloud-based company's dispatch system and perform just about any function you'd expect from your own in-house call taker.
In our experience, billing by the call is the fairest way to charge our customers for a couple of reasons. One of the biggest concerns customers have is whether or not their call center is packing the minutes by keeping the caller on the phone unnecessarily thereby increasing the bill. Also, because most systems that charge by the minute are unable to distinguish between a minute or ten seconds, so you are charged for the full minute even though only ten seconds was used. After hundreds of calls, those unused minutes add up and you end up paying for them. By charging a flat rate per call our customers can take comfort in knowing that whether the call, from start to emailed confirmation, takes three minutes or thirteen minutes, the call time is capped and that our reservationists are taking the time to provide proper customer service.
There are a couple of things you can do to make the experience for your clients with us more seamless. Having a cloud-based dispatch system such as LIMO ANYWHERE helps. Having the pricing properly set up in your system is a plus. Having clear and precise instructions helps us navigate your specific needs to make your client's experience more enjoyable.
The question we like to answer first is, how much money and time are we going to save you? The answer is simple. You are at the point in your business where answering every call is no longer possible. But, hiring your own in-house reservationists can be cost-prohibitive for a small to medium-sized company. Letting calls go to voice mail is a sure way to limit profits. At a fraction of the cost of a full-time employee, Limousine Call Center is available around the clock to answer your phones. Using Limousine call Center frees up your time to work on your business rather than in your business.
With anything new, there's always a learning curve. How long that learning curve lasts depends on a few factors. Yes, of course, the professionalism of our reservationists matters, but there are other factors to consider. Is your dispatch system cloud-based, are your prices properly programmed, and how specific are your particular needs?
Our goal would always be to answer the phone as well as you do, but we all know there is only one you. What we can commit to, is treating your clients as if they are our clients. Doing what we can to ensure your customer's experience is seamless from phone call to drop off is our main priority. Call recording is available for quality assurance.
We are able to do much more than answer your phones and take reservations. We understand that not all of our client's needs will be the same. We're happy to customize your account to accommodate your specific requirements. If you need help with wake up calls, we can do that. If you need help dispatching or farming a job out to an affiliate, just ask. We're here to help your business be more efficient and make your life easier.
There is no long term contract. We operate on a month to month agreement with a 10-day notice to cancel, decrease the size of the package, or increase the size of the package for the next billing cycle or longer.
Deciding which limousine dispatch system works for you and is best for your company is a decision you'll need to make. Limo Anywhere is one of our favorites and we have a lot of experience using it. Get it, we'll help you navigate it.