frequently asked questions

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Yes. We provide comprehensive Limo Anywhere setup and configuration support designed to save you time, eliminate guesswork, and get your operation running correctly from the start. Our team can assist with everything from pricing structures and service types to vehicles, chauffeurs, fees, gratuities, minimums, and workflow settings. In short, we help configure your system from A to Z.

Because our reservationists work in Limo Anywhere every day, we understand how the platform should be structured to support efficient call handling, accurate pricing, and higher booking conversion. Proper setup reduces errors, shortens call times, and prevents costly rework that can impact both revenue and customer satisfaction.

This service is billed at an hourly rate, which is listed on our pricing page. For most operators, the upfront investment quickly pays for itself by accelerating onboarding, improving operational efficiency, and ensuring your call center and dispatch systems work together seamlessly from day one.

When your clients call, Limousine Call Center answers on your behalf as a seamless extension of your brand. Our technology instantly recognizes your account, displays your company profile, and ensures every call is answered using your company name, delivering a polished, professional experience your clients expect.

Our highly trained, U.S.-based reservationists securely access your cloud-based dispatch and reservation system to handle calls just like an in-house team. From booking and updating reservations to following your pricing rules, preferences, and procedures, we manage every interaction with precision and consistency. The result is improved responsiveness, higher booking conversion, and the confidence that no opportunity is ever missed, without the overhead of staffing your own call center.

Per-call pricing delivers clearer cost control and stronger financial predictability. Minute-based billing often results in higher-than-expected costs due to minute rounding, where even a few seconds are billed as a full minute. Across hundreds or thousands of calls, those unused seconds accumulate into meaningful, unnecessary expense.

By charging a flat rate per call, your cost is fixed and capped regardless of call length. Whether a reservation requires three minutes or thirteen, your expense remains the same. This pricing structure eliminates billing uncertainty, protects margins, and allows you to forecast call center costs with greater accuracy. At the same time, our reservationists are incentivized to focus on accuracy, conversion, and customer satisfaction rather than speed, reducing errors, repeat calls, and lost bookings. The result is a more efficient operation, improved booking outcomes, and a measurable return on every call handled.

Getting started with Limousine Call Center is straightforward, and a few key items help ensure a smooth and successful launch. A cloud-based dispatch system, such as Limo Anywhere, allows our reservationists to integrate quickly and handle calls in real time. Having your pricing, service types, and policies properly configured in advance further accelerates onboarding and reduces errors from day one.

Clear, concise instructions regarding your call-handling preferences, booking rules, and service standards allow us to represent your business accurately and consistently. When these elements are in place, your clients experience seamless service, your calls are handled efficiently, and you realize value faster with fewer operational adjustments.

The question we would like to answer first is, how much money and time are we going to save you? The answer is simple. You are at the point in your business where answering every call is no longer possible. But hiring your own in-house reservationists is cost-prohibitive.  Letting calls go to voice mail is a sure way to limit profit and opportunity.  At a fraction of the cost of a full-time employee, Limousine Call Center is available around the clock to answer your phone and take your client's reservations. Using Limousine Call Center frees up your time to work on your business rather than in your business.

Every onboarding process includes a brief ramp-up period, but our structured approach is designed to minimize disruption and deliver results quickly. Proficiency is influenced by several key factors, including the accessibility of your dispatch system, the accuracy and completeness of your pricing setup, and the level of detail in your call-handling requirements.

When your dispatch platform is cloud-based and your pricing, service types, and policies are properly programmed, our reservationists typically reach operational proficiency very quickly. Our experienced team follows your documented procedures, call scripts, and booking rules to ensure consistent execution from the start. As we handle live calls, we continuously refine workflows based on real-world scenarios, allowing accuracy, efficiency, and conversion rates to improve rapidly.

The outcome is a smooth transition, faster time to value, and a call-handling process that feels like a natural extension of your existing operation rather than a third-party service.

No one understands your business better than you do, and our objective is not to replace your voice but to faithfully represent it. We operate as an extension of your team, following your scripts, service standards, pricing rules, and call-handling preferences to ensure every interaction reflects your brand.

Every call is recorded and reviewed as part of our quality assurance process, allowing us to monitor consistency, accuracy, and customer experience. This ongoing oversight ensures your clients are treated with the same care, professionalism, and attention to detail they expect from your in-house staff. From the first greeting to the final confirmation, our focus is on delivering a seamless experience that protects your reputation and reinforces your brand at every touchpoint.

Limousine Call Center is more than a call-answering service. We operate as a flexible operational partner, recognizing that no two transportation companies function exactly the same way. While our service packages cover the most common needs, they are not rigid limitations.

If your operation requires additional support such as wake-up calls, dispatch assistance, affiliate sourcing, or other custom workflows, we can accommodate those needs. Our team works with you to understand your processes and build solutions that align with how your business actually operates. The goal is simple: increase efficiency, reduce operational burden, and give you back time while ensuring your clients receive consistent, professional service.

There is no long-term contract. Send us an email. You can cancel your service anytime!

The best dispatch platform ultimately depends on your company’s size, workflow, and operational preferences. That said, Limo Anywhere is one of the most widely adopted cloud-based limousine dispatch systems in the industry and a platform we work with extensively.

Our reservationists have deep, hands-on experience using Limo Anywhere to manage reservations, pricing, dispatch workflows, and real-time updates. If you choose this platform, we can seamlessly integrate into your operation and help you leverage it effectively from day one. Regardless of the system you use, our focus is on ensuring smooth call handling, accurate bookings, and a consistent customer experience aligned with your business.