When Limousine Call Center reservationists receive a call from your client, our system automatically generates your company's profile and information and we answer using your company name. Depending upon your individual account set up, we can log into your company's cloud-based dispatch system and perform just about any function you'd expect from your own in-house reservationists
In our experience, charging per call is the fairest way to charge our customers for a couple of reasons. One of the biggest concerns customers have is whether or not their call center is packing the minutes by keeping the caller on the phone unnecessarily thereby increasing the bill. Also, because most systems that charge by the minute are unable to distinguish between a minute or ten seconds, you are charged for the full minute even though only ten seconds were used. After hundreds of calls, those unused minutes add up and you end up paying for them. By charging a flat rate per call, our customers can take comfort in knowing that whether the call, from start to emailed confirmation, takes three minutes or thirteen minutes, the price of the call is capped and that our reservationists are taking the time to provide proper customer service.
There are a couple of things you can do to make the experience for your clients with Limousine Call Center successful and seamless. Having a cloud-based dispatch system such as LIMO ANYWHERE helps. Having the pricing properly set up in your system is a big plus. Having clear and precise instructions helps us navigate your specific needs to make your client's experience more enjoyable.
The question we like to answer first is, how much money and time are we going to save you? The answer is simple. You are at the point in your business where answering every call is no longer possible. But, hiring your own in-house reservationists is cost-prohibitive. Letting calls go to voice mail is a sure way to limit profit and opportunity. At a fraction of the cost of a full-time employee, Limousine Call Center is available around the clock to answer your phone and take your client's reservations. Using Limousine Call Center frees up your time to work on your business rather than in your business.
With anything new, there's always a learning curve. How long that learning curve lasts depends on a few factors. Yes, of course, the professionalism of Limousine Call Center agents matters, but there are other factors to consider. Is your dispatch system cloud-based? Are your prices properly programmed, and how specific are your requirements for the call center?
Our goal would always be to answer the phone as well as you do, but we all know there is only one you. What we can commit to, is treating your clients as if they are our clients. Doing what we can to ensure your customer's experience is seamless from phone call to drop off is our main priority. Limousine Call Center records every call for quality assurance.
Limousine Call Center is much more than a call center that answers your phones and takes reservations. We understand that not all of our client's needs will be the same. We offer different packages to accommodate your company's requirements, however, if you need help with wake-up calls, we can do that. If you need help dispatching or finding an affiliate to farm to, just ask. We're here to help your business be more efficient and make your life easier.
There is no long-term contract. Limousine Call Center operates on a month-to-month basis with a 30-day notice to cancel, decrease, or increase the size of the package for the next billing cycle or longer.
Deciding which limousine dispatch program works best for your company is a decision you'll need to make. Limo Anywhere is one of our favorites and as a call center, we have a lot of experience using it. Get it, we'll help you navigate it.